Privacy Policy


Personal data that we process
MAGNUM Heating B.V. processes your personal data because you use our services and/or because you provide these to us yourself.

Below is an overview of the personal data that we process:

  • IP address
  • Data about your activities on our website
  • Data on your surfing behaviour across different websites (e.g. because this company is part of an advertising network)
  • Internet browser and device type

Special and/or sensitive personal data that we process
Our website and/or service has no intention of collecting data on website visitors who are under 16 years of age. Unless they have permission from their parents or guardian. However, we cannot verify whether a visitor is over 16 years of age. We therefore recommend that parents be involved in the online activities of their children, in order to prevent data being collected on children without parental permission. If you are convinced that we have collected personal data on a minor without such consent, please contact us at and we will delete this information.

For what purpose and on the basis of which basis do we process personal data?
MAGNUM Heating B.V. processes your personal data for the following purposes:

  • Call or email you if this is necessary for us to be able to carry out our services
  • MAGNUM Heating B.V. analyses your behaviour on the website in order to improve the website and tailor the range of products and services to your preferences.

Automated decision-making
MAGNUM Heating B.V. makes #responsibility decisions, based on automated processing, about issues that can have (significant) consequences for people. These decisions are made by computer programmes or systems, without a human being (for example an employee of MAGNUM Heating B.V.) being involved. MAGNUM Heating B.V. uses the following computer programmes or systems:

How long we keep personal data
MAGNUM Heating B.V. will not keep your personal details any longer than is strictly necessary to realise the purposes for which your details are collected. We use the following retention periods for the following (categories) of personal data:

Sharing of personal data with third parties
MAGNUM Heating B.V. will only provide to third parties and only if this is necessary for the execution of our agreement with you or to comply with a legal obligation.

Cookies, or similar technologies, that we use
MAGNUM Heating B.V. only uses technical and functional cookies. And analytical cookies that do not infringe on your privacy. A cookie is a small text file that is stored on your computer, tablet or smartphone when you first visit this website. The cookies we use are necessary for the technical operation of the website and your ease of use. They ensure that the website works properly and remember, for example, your preferences. They also enable us to optimise our website. You can unsubscribe from cookies by configuring your internet browser in such a way that it no longer saves any cookies. In addition, you can delete all information previously stored using your browser settings.

Amazon Alexa Privacy Policy (EN)

This privacy policy describes how the HeatLink Alexa Skill (“HeatLink on Alexa,” “the services,” “the skill,” “us,” or “we”) was designed to protect your (“you,” “the user”) privacy and your data. Before using HeatLink, please read this policy, as well as the Alexa Terms of Use and the Privacy Policies by the Amazon Digital Services LLC (with its affiliates, “Amazon”). Regarding Amazon, “Alexa” means their Alexa Voice Service which includes third party services and other related Software. If you use HeatLink, you fully agree to this privacy policy.

When you use our skill you have to talk to Alexa. This voice input is sent to Amazon and us where we use it to understand what our skill should do for you. This is absolutely necessary for our service to give you an appropriate answer.

Our privacy policy is clear: We do not collect any personal identifiable information, (PII), without your explicit consent and we do not share your data. Here is how we handle your information when you use our services: To improve our services we analyze automatically how often utterances are spoken and other analytics. This is done automatically by Amazon in the Amazon Developer Portal. For some of our skills it is necessary to save data for you in our databases. This data is only connected to your Alexa-UserId but never to your name or any other personal information. In the case of the HeatLink skill, we save your baby’s date of birth so we can provide nutritional information specific to the age of your baby as your baby gets older. Otherwise, we could not provide you this service.

Our skills or parts of it may change or be updated at any time. Further, this Privacy Policy might change. You can find a link to this policy on the description page of the skill in the Alexa App or in the Alexa Store. Your continued use of our skill after changes of the Privacy Policy or the skill itself will be seen as your acceptance of both.

Amazon Alexa Privacy Policy (DU)

Diese Datenschutzrichtlinie beschreibt, wie der HeatLink Alexa Skill (“HeatLink auf Alexa”, “die Dienste”, “der Skill”, “wir” oder “wir”) entwickelt wurde, um Ihre (“Sie”, “der Nutzer”) Privatsphäre und Ihre Daten zu schützen. Bevor Sie HeatLink nutzen, lesen Sie bitte diese Richtlinie sowie die Alexa-Nutzungsbedingungen und die Datenschutzrichtlinien der Amazon Digital Services LLC (mit ihren Tochtergesellschaften, “Amazon”). In Bezug auf Amazon bedeutet “Alexa” deren Alexa-Sprachdienst, der Dienste von Drittanbietern und andere zugehörige Software umfasst. Wenn Sie HeatLink nutzen, erklären Sie sich mit dieser Datenschutzrichtlinie einverstanden.

Wenn Sie unseren Skill nutzen, müssen Sie mit Alexa sprechen. Diese Spracheingabe wird an Amazon und uns gesendet, wo wir sie verwenden, um zu verstehen, was unser Skill für Sie tun soll. Dies ist absolut notwendig, damit unser Service Ihnen eine passende Antwort geben kann.

Unsere Datenschutzpolitik ist eindeutig: Ohne Ihre ausdrückliche Zustimmung sammeln wir keine personenbezogenen Daten, und wir geben Ihre Daten nicht weiter. Im Folgenden erfahren Sie, wie wir mit Ihren Daten umgehen, wenn Sie unsere Dienste nutzen: Um unsere Dienste zu verbessern, analysieren wir automatisch, wie oft Äußerungen gemacht werden und andere Analysen. Dies wird automatisch von Amazon im Amazon Developer Portal durchgeführt. Für einige unserer Skills ist es notwendig, Daten für Sie in unseren Datenbanken zu speichern. Diese Daten werden nur mit Ihrer Alexa-UserId verknüpft, aber niemals mit Ihrem Namen oder anderen persönlichen Informationen. Im Falle des HeatLink Skills speichern wir das Geburtsdatum Ihres Babys, damit wir Ihnen altersgerechte Ernährungsinformationen zur Verfügung stellen können, wenn Ihr Baby älter wird. Andernfalls könnten wir Ihnen diese Dienstleistung nicht anbieten.

Unsere Fähigkeiten oder Teile davon können sich jederzeit ändern oder aktualisiert werden. Auch diese Datenschutzrichtlinie kann sich ändern. Einen Link zu dieser Richtlinie finden Sie auf der Beschreibungsseite des Skills in der Alexa App oder im Alexa Store. Ihre fortgesetzte Nutzung unseres Skills nach Änderungen der Datenschutzrichtlinie oder des Skills selbst wird als Ihre Zustimmung zu beidem gewertet.

Amazon Alexa Privacy Policy (ES)

La presente política de privacidad describe cómo se ha diseñado la habilidad HeatLink para Alexa (“HeatLink en Alexa”, “los servicios”, “la habilidad”, “nosotros” o “nos”) para proteger su privacidad (“usted”, “el usuario”) y sus datos. Antes de utilizar HeatLink, lea esta política, así como las Condiciones de uso de Alexa y las Políticas de privacidad de Amazon Digital Services LLC (con sus filiales, “Amazon”). En lo que respecta a Amazon, “Alexa” significa su servicio de voz Alexa, que incluye servicios de terceros y otro software relacionado. Si utiliza HeatLink, acepta plenamente esta política de privacidad.

Cuando utiliza nuestra habilidad, tiene que hablar con Alexa. Esta entrada de voz se envía a Amazon y a nosotros, donde la utilizamos para entender lo que nuestra habilidad debe hacer por usted. Esto es absolutamente necesario para que nuestro servicio le dé una respuesta adecuada.

Nuestra política de privacidad es clara: no recopilamos ninguna información personal identificable (IPI) sin su consentimiento explícito y no compartimos sus datos. Así es como tratamos su información cuando utiliza nuestros servicios: Para mejorar nuestros servicios, analizamos automáticamente la frecuencia con que se pronuncian las palabras y otros datos analíticos. Esto lo hace automáticamente Amazon en el Portal del Desarrollador de Amazon. Para algunas de nuestras habilidades es necesario guardar datos tuyos en nuestras bases de datos. Estos datos sólo están relacionados con su Alexa-UserId pero nunca con su nombre o cualquier otra información personal. En el caso de la habilidad HeatLink, guardamos la fecha de nacimiento de tu bebé para poder proporcionarte información nutricional específica para su edad a medida que crece. De lo contrario, no podríamos ofrecerle este servicio.

Nuestras habilidades o partes de ellas pueden cambiar o actualizarse en cualquier momento. Además, esta Política de Privacidad podría cambiar. Puedes encontrar un enlace a esta política en la página de descripción de la habilidad en la Alexa App o en la Alexa Store. Su uso continuado de nuestra skill después de los cambios de la Política de Privacidad o de la propia skill se considerará como su aceptación de ambos.

Viewing, modifying or deleting data
You have the right to view, correct or remove your personal data. You are also entitled to withdraw your consent for data processing or object to the processing of your personal details by MAGNUM Heating B.V. and you have the right to data portability. This means that you can request us to send the personal data we have on you in a computer file to you or another organisation named by you.

You can send a request for access, correction, deletion, data modification or request to withdraw your consent or objection to the processing of your personal data to

To ensure that the request is made by you, please enclose a copy of your identity document with the request. In order to ensure that the request for inspection is made by you, we ask you to send a copy of your proof of identity along with the request. In this copy, please make a cross out of your passport photo, MRZ (machine readable zone, the strip with numbers at the bottom of the passport), passport number and Citizen Service Number (BSN). This is to protect your privacy. We will respond to your request as soon as possible, but within four weeks.

MAGNUM Heating B.V. would also like to point out that you have the option of submitting a complaint to the national supervisory authority, the Autoriteit Persoonsgegevens. You can do this via the following link:

How we secure personal data
MAGNUM Heating B.V. takes the protection of your data seriously and takes appropriate measures to prevent abuse, loss, unauthorised access, unwanted disclosure and unauthorised changes. If you have the impression that your details are not properly secured or if there are any indications of misuse, please contact our customer service or via

MAGNUM Heating B.V., established at Stevinweg 8 4691 SM, is responsible for the processing of personal data as set out in this privacy statement.

Contact details:
MAGNUM Heating B.V.
Stevinweg 8

The Data Protection Officer of MAGNUM Heating B.V. can be reached at